Privacy Policy

COPYRIGHT 2026 © | Manae Company Ltd | PRIVACY POLICY
Manae Company Limited
Hillier Commercial Bldg. RM A, 15/F
65-67 Bonham Strand, East Sheung Wan
999077 Hong Kong

1. Introduction

Manae Company Limited (“we”, “our”, or “us”) processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

This Privacy Policy explains how we collect, use, store, and protect personal data of users located in the United Kingdom and the European Union, and outlines your rights under applicable data protection laws.

By using our website or services, you agree to the processing of your personal data as described in this policy.

2. Data Controller

The data controller responsible for processing your personal data is:

Manae Company Limited
Hillier Commercial Bldg. RM A, 15/F
65-67 Bonham Strand
East Sheung Wan
Hong Kong, 999077

📧 Email: info@manae.com
🕘 Support hours: Monday–Friday, 9:00–17:00 CET

3. Lawful Basis for Processing

We process personal data only where at least one lawful basis applies under UK GDPR and EU GDPR:

  • Contract – processing is necessary to provide our services
  • Legal obligation – compliance with legal and accounting requirements
  • Legitimate interests – improving services, security, and business operations
  • Consent – marketing communications and non-essential cookies

You may withdraw your consent at any time.

4. Personal Data We Collect

Personal Data:

  • Name and surname
  • Email address
  • Phone number
  • Billing and payment information
  • Purchase and transaction details

Technical Data:

  • IP address
  • Browser and device information
  • Cookies and website usage data

We do not knowingly collect data from individuals under the age of 16.

5. How We Collect Personal Data

We collect data through:

  • Website forms and registrations
  • Online purchases and payments
  • Email subscriptions and direct communication
  • Cookies and similar technologies (subject to consent)

6. How We Use Personal Data

We use personal data to:

  • Deliver and manage our services
  • Process payments and contracts
  • Communicate service-related information
  • Improve our website, offers, and user experience
  • Send marketing communications (only where consent is given)

We do not carry out automated decision-making or profiling.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

  • Contractual and transaction data may be retained for up to 6 years, in line with legal obligations
  • Marketing data is retained until consent is withdrawn

After the retention period, data is securely deleted or anonymized.

8. Data Sharing & International Transfers

We do not sell personal data.

We may share data with trusted third-party processors (e.g. hosting, payment providers, analytics) solely to operate our services. All processors are contractually required to comply with UK GDPR and EU GDPR.

Where personal data is transferred outside the UK or EU, we apply appropriate safeguards, including Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

9. Your Rights (UK & EU)

You have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

You also have the right to lodge a complaint with your local supervisory authority:

  • UK: Information Commissioner’s Office (ICO)
  • EU: Your local Data Protection Authority (DPA)

10. Data Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

11. Cookies

We use cookies to ensure proper website functionality and performance. Non-essential cookies are used only with your explicit consent. You may manage or withdraw cookie consent at any time via your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.

13. Contact

For any questions or requests related to this Privacy Policy or your personal data, please contact us at:

📧 info@manae.hk